📦 Shipping Policy – LINEAFLEX

At LINEAFLEX, we are committed not only to delivering premium-quality mattresses, but also to ensuring a safe, fast, and transparent shipping service. Our Shipping Policy is designed to provide convenience and peace of mind throughout your purchasing journey.

1. Order Processing

• All orders are confirmed within 24 hours.

• Once confirmed, items are carefully packed and handed over to the courier within 1–2 business days.

• Customers will receive a tracking number via email or SMS to monitor the shipment status.

2. Delivery Time

• Domestic (Korea): 3–7 business days depending on the region.

• International: 7–21 business days depending on location, shipping method, and customs clearance.

• In special cases (natural disasters, holidays, or carrier delays), delivery times may be extended. LINEAFLEX will notify customers in advance.

3. Shipping Fees

• Free shipping is available for selected domestic regions as defined by LINEAFLEX.

• For other domestic areas and international orders, shipping costs are calculated based on:

  • Mattress size and weight.

  • Delivery distance and shipping method.

• Customers will be informed of the exact shipping fee prior to order confirmation.

4. Packaging & Safety Assurance

• LINEAFLEX mattresses are packaged with specialized materials to prevent moisture, shocks, and damage during transit.

• Every order is securely sealed before dispatch.

• All shipments are insured to cover loss or damage during delivery.

5. Order Inspection Upon Delivery

• Customers are advised to check the packaging and product condition upon receipt.

• If any damage caused by shipping is found, please refuse the delivery and contact our Customer Service team immediately for assistance.

6. Customer Support

• Phone: +82-31-943-1340

• Hotline: +82-31-943-1378

• Our Customer Support team is always available to assist you from the moment your order is placed until it arrives safely at your home.

👉 LINEAFLEX – Delivering premium sleep quality with perfect service, from our factory to your bedroom.